Policies

I want every customer to be happy with my wheels. If you're not happy, please tell me what I can do to make it right. If your wheel isn't working as it should, even if you bought it secondhand, I'd love the chance to help you.

Refunds

Deposits for Pocket Wheels are fully refundable until you confirm your order and production begins on your wheel, after which the deposit is non-refundable.

Merchandise (wheels, bobbins, parts, etc.) may be returned for refund within 30 days of purchase. If more than 30 days has gone by, you may return your item for exchange only. To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. 

We don't require an RMA number, but please email us at pnwradar@hotmail.com to let us know your product is being returned.

To return your product, ship to:
Pocket Wheel
1900 Country Lane 
Oak Harbor, WA 98277

Shipping costs are non-refundable, and you are also responsible for the return shipping costs. If you receive a refund, the original shipping costs will be deducted.

If you are shipping an item over $75, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund/exchange. A credit will automatically be applied to your credit card or original method of payment, which can take up to five business days to reflect on your account.

Privacy

Simply put, we don't share or sell your personal information. When you purchase something from our store, we do collect the personal information you give us (e.g. your name, mailing address, email address). This is important for deposits, so we can contact you when we're ready to begin production of your wheel and need you to confirm the order details. After, we'll keep your information for reasons like sending you a nice holiday card, but let us know if you'd rather us not.

Our web store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. For purchases, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. 
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


Once you leave our store or website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.  When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Our store may use Google Analytics to help us learn about who visits our site and what pages are being looked at.  By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at pnwradar@hotmail.com or by mail at 
Pocket Wheel
Attn: Privacy Compliance Officer
1900 Country Lane 
Oak Harbor WA US 98277